Audit Defence FAQs

1. How does the Audit Defence service work?

If the CRA audits your tax return, Audit Defence connects you with an experienced tax professional who will deal directly with the CRA on your behalf and minimize the financial impact of an audit.

2. Is Audit Defence available in Québec?

Unfortunately, Audit Defence is not available to Québec residents.

3. I purchased Audit Defence in TurboTax and nothing is showing up. How do I confirm that I bought it?

When you purchase Audit Defence, you'll receive two emails: one from Intuit confirming your purchase, and another from Canada TaxResources, our Audit Defence partner, which will contain a welcome package. This package will include instructions on how to view and print your membership certificate and agreement as well as instructions on contacting Canada TaxResources if you're audited. If you don't receive any emails, contact the TurboTax Support team.

4. Is Audit Defence automatically activated after purchase?

No. Audit Defence needs to be activated once you receive a notice of review or audit notice from the CRA. The welcome package from Canada TaxResources will provide you with instructions on activating your membership. See the "Responsibilities" section of the Audit Defence Membership Agreement for more details.

5. I purchased Pro Review along with Audit Defence. When I click on the Support button in TurboTax, there's an orange check mark next to Pro Review but not Audit Defence. Does this mean I didn't successfully purchase Audit Defence?

If you received an email confirming your purchase of Audit Defence, you've successfully purchased it. However, Pro Review are services that are automatically activated upon purchase, whereas Audit Defence is activated upon notice of an audit, so there is no orange check mark in the Support screen. See questions 3 and 4 above for more information.

6. Can I purchase Audit Defence for prior tax years?

Yes. You can purchase individual Audit Defence memberships for tax years back to 2008.

7. How long will Audit Defence defend my return?

Audit Defence defends the tax return you bought the membership for as long as that return can be audited.

8. How much does Audit Defence cost once I'm actually being audited?

If the tax return being audited is already protected under an Audit Defence membership, that tax return will be defended at no additional cost.

9. Where do I go if I have more Audit Defence questions?

Visit the FAQ section of our TaxAudit.com website or contact Audit Defence customer service.